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Since its launch in 2014, Salesforce Experience Cloud has transformed how businesses engage with their customers, partners, and employees. It is trusted by over 2,000 companies, including popular brands like Glassdoor, Poshmark, and Goodreads, with more than 10 million website visits and 50 million active community members every month. In this blog, we’ll cover what Salesforce Experience Cloud is, its features, pricing, and how it can benefit different industries.
Salesforce Experience Cloud is a platform that helps businesses create online communities, customer portals, and apps where users can easily share information and collaborate. It enables businesses to connect customers, partners, and employees on a single platform, providing them access to data, support, and real-time updates from any device. With Experience Cloud, businesses can:
As part of Salesforce’s Customer 360 platform, Experience Cloud integrates smoothly with other Salesforce products (like Sales Cloud, Service Cloud, and Slack) and third-party systems, streamlining data management and improving productivity.
Here are some of the key features that make Salesforce Experience Cloud a powerful platform:
Salesforce Experience Cloud offers different license depending on the needs of your business:
Salesforce Experience Cloud is highly flexible and can be customized to suit the unique needs of different industries:
Salesforce Experience Cloud offers several benefits for businesses:
| Feature | Community Cloud | Salesforce Experience Cloud |
|---|---|---|
| Focus | Built for online communities for service and collaboration. | Supports a variety of digital experiences, including communities, portals, and apps. |
| Main Tools | Includes tools like Community Builder, Chatter, knowledge base, and moderation tools. | All Community Cloud features, plus additional tools like CMS, analytics, and personalization options. |
| Audience | Primarily external users, such as customers and partners. | Designed for both internal (employees) and external (customers, partners) users. |
| Customization | Offers limited customization options. | Highly customizable using both visual tools and code. |
| Integration | Connects with Salesforce and some other systems. | Stronger integration with Salesforce and other external systems. |
| Pricing | Requires a separate license. | Comes with different pricing tiers as part of the Experience Cloud license. |
Get Started with Salesforce Experience Cloud
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